I genuinely like The Keg but I'm giving this location 3 stars based on 2 visits. One was fantastic and the other one left a lot to be desired.
I won't spend much time on my first visit, the food and service were amazing as you would expect. I would give it 4 stars; somehow, I always think The
Keg is overpriced.
My 2nd visit would be 2 stars. The food was great but the service was terrible. 1st offence: we waited 25 minutes before getting noticed by our waitress. Mind you, we already had cocktails in our hands but I find 25 minutes without stopping by to ask us anything quite long. We had to flag her down and her excuse was she thought we were waiting on someone. Fair enough but she could have at least stop at some point and ask.
2nd offence: my mother and I were drinking sparkling water and my father was sipping his Dry Martini. All served in similar glasses(the man requires and old-fashioned like glass). The waitress comes around and fills up our glasses with tap water! All three of them, that includes the martini! Call me pretentious but when you can't notice the very visible bottle of sparkling water(right by one of the glasses she filled up with tap water) and can't remember that your patron was sipping a cocktail that is just some weak service.
3rd offence: my mother suffers from coeliac disease and was offered a gluten-free menu but no special services. The Keg is usually pretty good at avoiding cross-contamination and they're always helpful at helping you pick out a meal that will meet your allergy requirements. 9/10 times the manager will come and make sure that what you're ordering is okay. Not this time around! We didn't mind at first as she knows the menu very well;however, my mother was sick all night long from cross-contamination. It is the waiter's job to inform the kitchen and people with allergies have to trust and rely on them. If the waiter doesn't communicate well with the kitchen then you end up bring sick.
The service at this location simply is uneven. You might have a great experience or a terrible one! The food and decor are on par and the wine list is a tad short and repetitive.