Horrible service considering the price for a kid's party. Once we gave the party rep her $40 tip she was gone. No further service. No utensils to serve cake. No cups. No water. No service. Last thing...you can't take any left over pizza you've paid for, that was part of the package, home. I was told by some snot nose, in other words youngster, manager that the cost of the party was for the use of the room. Ridiculous! I should have asked to speak with the real manager. Oh well. Never going there again. Don't bother. Stick with Peter Pipers or Chuckie Cheeses. Better service. Longer parties. Cheaper cost. Food is just as good and the kids have a blast.
Update to review. Be careful. They also steal your credit card information and charge up large amounts. I had to close an account. I should have realized something suspicious when the girl took so long to bring my card back.