Normally the burgers are good but greasy. Perhaps attributed to being "fresh". I ordered a chicken sandwich with no BnF sauce (yuck!) but add cheese. What I received was a nightmare. The smallest piece of lettuce and smallest tomato slices harvested by man. Spoke with manager who told me, when I brought the item back, the residue on the buns was cheese, not sauce, and they did not make a mistake. I find it hard to believe their cheese completely disintegrates into a sauce like substance after only 10 mins. She never acknowledged how terrible the sandwich looked. But did offer to cook another one. Why would I get a replacement if you can't see my perspective. She was rude, confrontational and started a conversation with someone else while allegedly helping me. After hearing I would not get a refund, I wrapped the sandwich mess up and threw it out in the store. She is the WORST manager! No customer service skills and a really crappy attitude. Do not eat here! This is advice I'm telling everyone.