I took my daughter in without an appointment and she was able to be seen quickly, even though they had many other patients. Their efficiency and thoroughness impressed me. My daughter received excellent and competent care from the man who initially checked her eyes to the Doctor. They both listened to our concerns and because of that, my daughter's prescription was accurate. When we went in, I thought my daughter did not have insurance available since she had just gotten them checked last summer elsewhere. A lady at the front desk called the insurance for us and saved us money! We will definitely be back again and highly recommend this customer-focused office, Dr. Chiu and the staff.