I contacted iCracked multiple times and 3 weeks later my iPad still has a cracked screen. Two iTechs contacted me but could not follow through because they did not have the replacement parts. I was given dates when the parts would be available and days would pass without communication. I was given a name to contact if my second iTech did not work out and when I called that number the inbox was so full I could not leave a message. The only way to contact iCracked appears to be through a chat service on their website. I was as patient as possible but will be taking my business elsewhere. Not sure how this company operates with such poor customer service.