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| - I am a Hilton Owner and was contacted back in December of 2012 for a really great deal on staying at the Hilton Grand Vacations Club on the Las Vegas Strip, in exchange for attending an owner's update meeting. I am not one to turn down great deals and even upgraded the one bedroom suite we were offered, to a two bedroom/2bath suite. However, after reading so many mixed reviews on this place, I honestly was really anxious and nervous about staying here with family and friends.
We stayed here on 5/25/13 thru 5/28/13. Upon arrival, we could not help but notice the warmth and friendliness from the valet, bell, security and front desk staff. We were all impressed with how they always seemed so sincere when they asked us if we needed further assistance. We were all greeted with smiles and that was always a nice feeling. I was impressed with the fact that though we arrived early (10:30 am), they had our suite ready for us and we were already allowed to check in! I have stayed at other 5 star hotels in Vegas, and this would be unheard of!
We stayed in the 2nd tower in suite 23119 on the 31st floor, facing the strip. Unfortunately, our main view was what would have been the Fountain Bleu Hotel. However, we also had a nice view of the Encore, Rio, Palms and other great Vegas hotels. We were all impressed with how fast bell services brought up our bags because right as my friend was about to call down to notify the front desk we were in our room, they were already at our door delivering our belongings!
We were all very satisfied with our suite as it was clean and spacious and renovated as of 2012. The living room had a couch with a pull out sofa bed, flat screen TV, and mini dining area. The kitchen was pretty big and just had about everything one can need. It was equipped with: granite counter tops, stove, fridge/freezer, microwave, dishwasher, cooking and eating utensils, coffee maker, blender, toaster, washer/dryer, which all proved to be quite useful during our stay. They even provided dishwasher soap as well as laundry detergent.
The bedrooms were both spacious and had a king bed and flat screen TVs in them. I loved our master bedroom as it had a nice jacuzzi tub, and large bathroom. What I liked most about the bathroom was the shower had 4 shower heads in them. You felt like you were going through a car wash whenever you showered. Haha! I liked that all their bath products were from Peter Thomas Roth.
Another thing that we all really liked about our suite, was that there were different temperature controls in the master bedroom, living room, and 2nd bedroom. This proved useful as my hubby and I have differing opinions than our guests on what is considered a comfortable temperature range. :) We liked it cold and they liked it warm.
I was also pretty impressed with their housekeeping services here. The ladies were always friendly and greeted us with a smile. Our suite was always cleaned really well and they were always pretty fast and efficient when we requested more towels or things for our suite.
As for the amenities, their gym is decently sized and open 24 hours a day. It had cardio machines, weight machines and free weights. They also had a recreation room equipped with couches, large flat screen TV, computers and a pool table. Outside, there are several pools, and jacuzzis and lounge chairs. We all were able to get some good R&R by the pool. Just FYI, the pool is open from 8am - 10 pm daily. It could get crowded during the day, so I recommend coming early or going late in the afternoon. They also had several gas BBQ grills by the pool, which we used to BBQ our chicken skewers from Whole Foods.
The only issues we had during our stay was on Sunday 5/26/13. My cousin had ordered a drink from the bar at the pool. She unfortunately spilled it just after she purchased it. The waitress told her that the bartender would not replace it and she would have to pay for it still! Not cool. Also, my hubby and I stopped by the concierge desk on the 2nd floor of tower 1 to find show tickets for Sunday. The older gentleman who was working there seemed less then happy to be there and provided little help for our quest to find a show. He seemed a little stand offish and his attitude was not the greatest. I asked if there were any cirque shows available and his response was, "This is a holiday weekend, there is nothing left." I just thought wow, you could have checked the computer at least to confirm this statement for me! I did end up calling half priced ticket place and as I suspected, there were plenty of seats available for the cirque shows we wanted to see. It was just a bit disappointing to receive such crappy service from these two individuals (bartender and concierge guy) when everyone else at the Hilton was awesome and provided stellar service.
Overall, I was very happy with our stay at the Hilton. Clean hotel, smoke free, and great customer service.
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