About 6 weeks after my previous complaint the owner called me to apologize and offer me some complimentary services. Had she called me a week or two after the incident I would have accepted but 6 weeks later was too long. I had already found another salon and was happy. It was a fair attempt at trying to apologize which I appreciated. I was asked to take the complaint off Yelp because it was hurting business. I took off the persons name as I was told it was not his fault but I didn't feel the resolution mentioned warranted me taking the bad review away. I wont ever return to this salon and although the resolution attempt was ridiculously late it was an attempt at least worth noting .