I love this place! I go at least once every week or so because the Serious Chocolate and Sunshine flavors are fabulous. The criticisms about the lack of service (sometimes) are legitimate, but that is more of a function of the person behind the counter. I've had excellent service from several staff members as well as lousy service. I keep coming back because the gelatos and sorbets are so delicious and refreshing. They have an impressive array of flavors. The cost is a little on the pricey side, if you get a pint it costs twice as much as a similar size of gelato found in a local supermarket. However, this stuff tastes sooooo much better.