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| - We have lived in Quest Apartments ever since we moved to Henderson over two years ago. The complex is clean, well maintained, has some of the best on-site superintendents you could ask for and the management staff is pretty great. We have enjoyed living here these last couple years and plan on staying until we decide whether or not we will buy a home in the area.
The gym is acceptable, clean and does not smell too heavily of body odor, plus it is open 24 hours a day. Some of the machines has TV's which is great, and there are two flat screens in the weight area. If you want, they have the radio too and you can even put in your own workout CD. They have a special room with a TV for those who want to do DVD workouts, and there are plenty of mats in all areas for stretching, yoga, etc.
There are tanning beds next to the bathrooms in the clubhouse, sometimes they throw cute little parties during the holidays and there is a Starbucks coffee machine in the complex that we can all use for free. They have the standard computer room and pool tables, very nice and simple.
I don't like that the pool is not open for 24 hours like many complexes in the area - maybe this is because of irresponsible tenants or outside teenagers having a rave at the pool all last summer and shutting it down several times due to glass on the floor of the pool and vandalism. I don't like that they send out letters without really thinking about what they're telling us in them - sometimes the letters are illogical and overly abrasive and it gets a bit exhausting. However, I do love that they give you a heads-up when they come in to inspect the fire detectors and sprinklers or when they need to inspect the fire extinguishers in the units themselves. Even though it took them over 5 months, they finally took care of a situation where a tenant allowed their dog to urinate all over the building and not clean up after their pet, but at least it was taken care of and they did power clean the area twice.
Their billing system is a bit off - originally we didn't have to pay for garbage removal, now we do, now we have to pay a service fee with each bill and have no way to avoid it, just little changes that never existed before Greystar became the management company for the complex. I do like online billing and payments, but too bad it locks me out all the time and is a hassle to refresh. However, the place is clean and even if the tenants have poor behavior at times, that does not mean the complex is terrible. It will definitely do for now, especially since we pay under $1000 for a two bed/two bath and two walk-in closet apartment!
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