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  • Had a horrible experience on my second visit. I placed an order for 2 Alfredo's. When placing my order I asked for it without the tomatoes and spinach. I said "is that all that comes in it ? The tomatoes, spinach, and chicken?" The employee replied "yes." When the food came out there were mushrooms in it. My daughter asked for hers to be re made and I tried picked out the mushrooms. There were too many little pieces so I decided to ask for mine to be remade as well. I took my dish back upfront and said I tired to pick out the mushrooms but would like my dish remade. I made sure to be very clear say "just pasta and chicken." After 15 minutes of waiting for my remake to come out I waited around up front until I finally got a girls attention. I'm not sure she if she was a manager but she was wearing a red shirt and had blonde hair. I told her I was still waiting for my remake. She replied "I was told you didn't want it." I then asked for my money back since my party was done eating by then. She seemed annoyed and had an attitude. She asked somebody else to do my refund. Another employee comes over and does my refund. He was nice and pleasant but didn't ask why I wanted a refund. He then asked if I wanted the whole order refunded or just my dish. I'm not looking to get a free meal but I do think my whole meal should have been refunded for the inconvenience but again I'm not going to ask for it so I just said my dish. Nobody cares at all or even wanted to know what went wrong. Then he said he had to charge me the full amount but it will eventually refund my dish. I paid about $30 and got recharged $18 which doesn't make sense. So I'm still waiting while everything is pending to see if that clears up right. There was such a lack of customer service and made me feel like I was such a bother being there. Also I ordered two small fountain drinks and was given and charged for the bigger size. Definitely won't be returning. Not worth the hassle.
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