Gennieve,
Thank you for calling the other day. I was driving into a cell free zone which cut our conversation short. Yes, Delfino is amazing and I really appreciate his care and concern for people. My service guy was good to (not as exceptional as Del though).
As for the service director's call with his friend, well, yes, he may have been talking to a friend but it was the chitter chatter after wards that added to the awkwardness of the situation. On top of that, it set a precedence for his staff that they could also talk and laugh about customers when they leave.
I would like to think that this was just a weird onetime incident. Unfortunately, it is not very likely that I will be back to Vegas for a car show but thank you for the offer. It is not exactly my interest.
Thank your for your time! It is appreciated and noted!