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  • I usually look up company reviews before committing to it, but I made a mistake when not tracking this company. This company is shady and I will never use them again or recommend others to use them. First off, I thought they were located at the McCarran rent a car center, they are a little more down in a shopping center. You can easily miss them. Once you go through the doors, you have to go to the back as the company in the front seems like a travel company. Their office I guess you can call it is dark and they it is called Verve rent a car and not Ace which is what was confusing. When it was my turn, the guy asked for my credit card along with a billing statement. Who asks for a billing statement when renting a car? Who has it on them when on vacation? Going past that, he then adds if I was planning on going out of state, I told him yes, and he replied that my rental covered on my 100 miles. I was not aware of this. Who drives only 100 miles when renting a car? I paid an extra $100 for unlimited miles. Furthermore, they try to use a scare tactic to get you to use their insurance. If you use your own, they record a video of the rental so that if any new scratches, etc appear they will make you pay for it. When I returned the vehicle, the lady on her computer didn't even acknowledge me I was standing for a good 6 mins or more. I had enough and went up to her saying that I'm returning my rental. She told me to drive it to the back of the building. I thought that was weird especially since no one told me prior. This company is money hungry! Stay away from them. I searched on google about the company and everyone seems to say the same thing.
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