| rev:text
| - I don't trust them. At first, they seemed great. Then they required me to pay up front for a night guard I needed. It was odd to me that I needed to pay up front, but they wouldn't give it to me without payment. So, I paid. I have two insurances--one did not pay, but the other paid quite a bit. I was told that if insurance covered, they'd put a check in the mail right away. Those were their words. I've seen nothing. I've yet to go in to try to get my money. I'll update when I do.
The next issue was that my daughter supposedly needed four crowns. She'd been at a pediatric dentist. But she is 17 and he noticed she had one problem area that look like a possible crown and her pediatric dentist felt she was ready to go to a regular dentist. He said her teeth looked great except for that one spot. So, we go to Providence Dental where they tell us she needs at least four crowns and possibly root canals. I tell the dentist that her pediatric dentist didn't say she needed all of that. His response? "That's why you need to take kids to a real dentist. I wouldn't take my own kids to a pediatric dentist past the age of seven." So--a pediatric dentist isn't a real dentist?
When we walked in for one of my daughter's appointments, the gal at the front desk tells me my amount after insurance. It was really high. I was confused but almost paid it, but then I stopped and said, "Is that with both of our insurances?" She says, "Yes, but since you're getting x type (can't remember what it is called) of crowns, your insurance won't cover it." So, I asked what type of crowns those are. She explains they're a special kind of crown but covered by a warranty, blah blah blah. I tell her no one mentioned those to me before this. Are they mandatory? She says, no they're optional. So, they were trying to upsell me these special crowns without even telling me anything about them before hand. She tells me that they're really great and under warranty so if anything happens they can be fixed or replaced. I tell her I had a crown that fell out once and my insurance fixed it--so why would I pay for an expensive crown that insurance won't cover if I can pay for a normal crown that insurance will cover. She just looked at me. She had no answer. It was ridiculous.
After that visit, I decided we weren't going back. I started hunting for a new dentist. My husband still planned to continue going to Providence Dental. He had an appointment in December but had to reschedule due to his crazy work schedule. So, he switched it to February. In February, he had to reschedule again. This time he told the lady he just wanted to cancel and would reschedule when things calmed down at work. She was extremely rude to him. She kept pressing him to just reschedule and if he couldn't make it, he could reschedule again. He insisted that he had no idea when to make the appointment because of work and would just feel better making the appointment when he had a better idea of an opening in his schedule. She kept sighing heavily and being snippy with him. So, he's decided he's done there too.
Two of my kids are still at their pediatric dentist. We've been with that dentist for over a decade. We've never had an issue with the staff, with the dentist or with billing. I wish we could all just see that dentist. Finding a good dentist who isn't just out for the money is really difficult.
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