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  • Unless you want to pay for poor customer service, don't bother wasting your time, or your money, at this jewelers. My daughter took her engagement ring here on March 6th to be sized and was PROMISED that it would be ready for pick up on March 21st. She called on the 18th and again was told that it would be ready for pick up on the 21st. Well, here it is the 21st and when she called today she was told that it wouldn't be in today. She contacted customer service and they said that someone from the store would go pick up her ring and that she would have it today. She called the store manager later to confirm that this was being done and HE LAUGHED at her, saying that it was a liability for one of his store employees to go pick up the ring. Ridicoulous! But wait, it gets worse! She suggested a courier and he wouldn't do that. She asked where it was and she offered to pick it up. His response was that he could not disclose the location. WHAT!!?? What kind of manager is this? I worked in customer service for 17 years with Marriott and Hilton. I always believed that it was my job to make the customer happy, whatever it took. Obviously, this guy does not take his job or his customers seriously! Don't spend your hard earned money at this place!
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