| rev:text
| - I recently visited the Tempe Improv a couple of weeks ago to see Michael McDonald. I was looking forward to seeing the changes made to the "new" Improv, but was incredibly disappointed, mostly with the service.
I truly enjoy getting out to a comedy show. There's nothing more entertaining than a night out with friends laughing. Makes for an amazing time. I absolutely loved Michael McDonald and his opening act. The comedy that night was fantastic....but that was where it ended.
It started with our server, who didn't even bring us water until at least halfway through the show. A friend and I had to go up to the bar ourselves in order to get water for our table of 6. I understand that it's hectic with all the tables being sat practically at once, but an establishment like this should be prepared and expect that sort of thing. It is NOT ok to keep your paying customers waiting extensive amounts of time for anything, especially water. As part of your 2 drink requirement, I would HIGHLY recommend that you get either beer or wine. You'll get the most for your money from either of those options. Their mixed drinks are not even worth mentioning. A friend and I ordered a cosmo. How can you go wrong with a cosmo, right? Well....they successfully did. It tasted like punch, and not even good punch, with absolutely NO alcohol. I had asked our server how much the cosmo was, because there were no prices on the menu, and she had told me they were $11. I was a little shocked to see a tiny martini glass not even full come out, knowing that I was going to have to pay $11 for this. She had also asked if I wanted to upgrade, which I declined. I noticed on the check that there was an extra $2 charge for an upgrade to Smirnoff. 1) How is Smirnoff an upgrade? 2) I said I didn't want an upgrade and 3) The fact that you're charging that ridiculous amount for a drink that didn't taste good and had no trace of alcohol in it is absolutely absurd. The only good thing our server did was allow us to trade our drinks and order something new. I ordered a long island, which was ok, but nothing close to what a long island should taste like. It was a whole lot better than the ridiculous attempt at a Cosmo though.
I realize that these sort of outings are already going to be overpriced, but I don't expect to get such poor service. Out of my group of 6, there was really only 1 meal that was enjoyed, which were the nachos. Everything else was maybe adequate at the best. I don't expect gourmet food at the improve, but I expect edible and decent food, since I am paying the overly priced rates. The final straw that threw me overboard was the fact that EACH check was automatically charged 18% gratuity. I used to be a server, so I normally tip about 20% for good service. We didn't receive anything close to good service, and to be forced to pay 18% in GRATUITY (which means it should be left up to me on how much I WANT to give), is ridiculous. The good servers at this establishment are missing out on at extra 2% and the customers are being ripped off for being required to tip a bad server way too much.
My experience at the "NEW" Tempe Improv was definitely less than desirable. Like I said before, the comedy was the only good factor. It makes it hard to want to go back when there are so many other options in town. I will definitely have to rethink my decision to return, and will do only for a comedian worthwhile. If I do return, I will be eating dinner somewhere else and only be ordering the required 2 drink minimum.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)