They really should change the name to not overnight prints.com. I order an item sunday and was told it would be ready Wednesday. On Wednesday i went to go pick it up and they said it wasn't ready so i called customer support and talked to a woman named Mercedes. She said she didn't know the status and said she would call me back ASAP with the status seeing i needed the item for my item to put in one of my retailers. 3 hours later is still didn't hear from anyone so i decided to call and discovered everyone went home for the night... so the next morning i got up early and called them only to get the same run around... they didn't know! So they said they would call back 4 hours later nothing... so I went to there online chat to see if anyone knew what and the hell was going on at overnight prints. They said my order was on the cutting board and should be on the next truck to my pickup location... yay! Wait? Than about an hour later i get a call back from a rep who said that my order wasn't even printed yet... let alone in pre production... so i guess i was lied to. I canceled my order right than and there. Waste of my time for a crappy cheap print product . Spend the extra $10 and go with uprinting.com they have great support and always meet deadlines. I will never use overnightprints.com again