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  • This hotel is the worse "upscale" hotel I have ever been to. Although our suite was very nice with two seperate bathrooms a dining room table that easily fit six or more and a nice living room. The service here is/was extremely poor. I couldn't even wait til I checked out to write this review it was so poor. But given that I have been here four days already I have seen enough to write this review! The room service is exceptionally slow taking more than an hour in a half one day but no less than 45 min on the norm. and the food has arrived three dyes in a row cold, bit to mention there is a very limited selection option. Most of which they don't have on available. Such as the salmon or any fish option, the regular menu was not available another day, and the shrimp blt is not available today. Not to mention the food is terrible anyhow. My bf has paid for five rooms to have a nice Christmas and I guarantee we will not be back to this hotel when I come in town. He stays here regularly for some unknown reason but it is terrible. I called room service to have my room cleaned as they still hadn't shown up by noon. I had to call back three hours later and see what the hold up was. I was asked to hold as the woman yelled at someone asking why they didn't clean the room. She then got back on the phone and said someone would be up to clean it. Needless to say the professionalism is severely lacking and I wouldn't recommend this hotel to ANYONE!!!
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