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  • Went to Mavis Winkles in Twinsburg on 12/7/2013 for lunch. In a short time, they broke 2 critical health code violations (I included both violations below) with the food they tried to serve me. The clever waiter served my corned beef sandwich to the patron behind me. After the patron picked it up and noticed it wasn't his, he called the waiter back over to tell him he didn't order this, the waiter took it back to the kitchen, waited 20 mins and re-served me the same sandwich. When I confronted the waiter, he admitted to the critical error and thought it would be ok, he even added, "but I did give you fresh mashed potatoes". It wasn't until after I complained he would offer to replace my sandwich with a fresh one. I went directly to the GM. After getting an insincere apology, he offered to comp my meal. But what was there to comp? All I had was 2 beers. If a waiter had the nerve to serve me old food, what else could he do to my food after I complained? I didn't want to take that chance nor could I trust him or the GM. The GM then tried to blame the waiter for inexperience. I told him, I had the same waiter 3 months ago and had lousy service then. I didn't know it takes waiters 3 months to learn how to serve the food properly. Then the GM created another excuse, he said "I'm having a hard time to get quality applicants. I only started 3 weeks ago and I have to work with I can get." What kind of excuse is that? I've been a long time customer to both locations and I don't know if I can ever return or even suggest Mavis as a goto place. I've had many great experiences here, but this one incident changed everything. The owners Bill & MaryJo Demopoulis were contacted durning this and have my contact info, still haven't received a call or email. It's been over a month and still no contact from the owners. I've made several attempts to reach them. 3717-1-03.2 (X) Returned food and re-service of food. After being served or sold and in the possession of a consumer, food that is unused or returned by the consumer may not be offered as food for human consumption; except a container of food that is not time/temperature controlled for safety may be re-served from one consumer to another. 3717-1-03.5 (B) Honestly presented. (1) Food shall be offered for human consumption in a way that does not mislead or misinform the consumer.
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