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| - Rice Paper was one of my fave places to eat downtown Phoenix. It was also a place I conducted business lunches with clients. Unfortunately, today was not a good experience at all. Actually, it was downright disgusting. I took a client to lunch today at 11am. I ordered my usual- garlic noodles, fresh Buddha spring roll, and an iced green tea. My business client ordered the same but with the fresh chicken spring roll instead. We received our food pretty quickly after ordering. I ate through half of my garlic noodles when I noticed something dark in color. I moved my garlic noodles around with chop sticks and ... IT WAS A ROACH! A ROACH IN MY GARLIC NOODLES THAT I WAS EATING-- antennas, legs, full bodied ROACH!!! My client grabbed my plate bc she didn't believe me and threw her hands up in disgust. We immediately stopped eating and called our server over to the table. To make sure we did not cause a scene or disturb others eating lunch, I calmly asked the gentleman to look in my dish. He jumped backed and gasped in horror. He immediately walked away with the noodles and took it to the back. We immediately let him know we were done. He ensured that he will take care of it. A few minutes later a manager (im assuming bc she did not identify or introduce herself) quickly came to our table and apologized profusely stating that our bill will be comped. Although we appreciate the apologies, the damage was done. I'm sick to my stomach and mentally stunned by this horrible experience. The manager immediately stated that they were inspected recently with no problems and also the restaurant was sprayed, in which I understood it was for pests. She also stated "this is the first time this has ever happened. We always watch our food and look at it before it is served." Even though it has been a few hours I'm still in shock and am very queasy. My business client called me as well stating she was nauseous too and can't get over the situation. We will never go back... Ever. I will also ensure anyone I know doesn't go back. I am fully aware of what has and can happen in the restaurant business as I was a former State Health Inspector years ago. I have witnessed quite a bit of unhealthy, disgusting, filthy things but it is a completely different story being the person behind the actual experience. Sorry Rice Paper, you have lost a very loyal customer along with anyone who associates with me.
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