The food - 3 stars
The manager - 5 stars
The server - 1 star...so we'll just kind of average them and give 3 stars.
There was a lengthy wait for a Sunday morning and it's a TIGHT space so waiting can be a pain. We were seated and ordered. The kid we had with us just wanted 2 pancakes with chocolate chips and a small bowl of fruit. Upon reviewing the bill we were charged $6.50 despite pancakes being $2/each. Even with an upcharge I don't think a handful of chocolate chips should be $2.50 more! The server argued with us saying "I just entered it." Uh, I'm not saying you entered it wrong. I'm saying make it right. There is also no listing of an upcharge for chocolate chips. On another dish it lists 60 cents more for blueberries so that's our best comparison...but again, not $2.50. I ask to speak to the manager because clearly she was appearing to be incompetent and she rolled her eyes and shook her head at me at my request. He came over and was wonderful. He actually shared that she was recently demoted from manager and I now know why. Good move, Yours Truly! Now just get rid of her all together and you'll be better off. The manager did what she should have done -- apologized, recognized our problem and made the situation right. I was happy paying $4.60 (2 pancakes plus the upcharge they do for blueberries) but not $6.50. He ended up removing the charge all together which he totally didn't have to do. Her service up to this point was okay but holy crap, some people need to learn how to respond to negative customer service situations.