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  • So I recently moved to Charlotte and decided to go into Ulta for highlights and a trim. The girl did a very good job and only charged me $80 for highlights and a cut. Because my hair was so dark we wanted to take baby steps in with bleaching. She recommend that I can come back in 4 weeks for more. She scheduled my appointment and that was that. My appointment fell on a Tuesday and on Monday I got a reminder call and I told them I would be there. I showed up Tuesday morning to a new lady. I asked where the original girl was that I made my appointment with and they told me she quit 2 weeks ago. So the girl doing my hair asked what I was in there for and I just mentioned we were doing baby steps with bleaching and that I didn't need a hair cut. Bleaching only with this girl was $160.00. Nobody told me that the price would jump double because I guess she was a level 2. After she did my hair I got the bill and was in shock! I'm sorry but I don't know anybody who would pay $160 for only highlights. Very upset with this store as to nobody bothered telling me kassidy was no longer there and the price would double. I'm happy with the color and as far as my hair my only complaint is I have dark spots around my four head from the root touch up, which I had no idea I was getting (I didn't receive that the first visit). I've washed twice and it's still there. I called and spoke to the manager about my experience and we spoke very polite to each other. I am not one to complain, in fact I only have reviewed 1 other business before. I will not be back to this location for anything! The manager could have offered a free hair cut or a coupon for my next visit since they failed to mention anything. There are too many hair salons in Charlotte to pay that much.
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