Made an order over the phone for twelve guys. Guy tells me they don't deliver, but they'll make an exception for us because we are ordering so much food and are not far away.
Guy gives us the total and we all throw our cash together and wait.
Fast forward one hour. I call back because the food hasn't arrived. Owner takes the call. "Yeah I fired the guy who took your order. He was a lazy scoundrel and never worked hard anyway. We didn't make any food for you."
But that's not what bothers me. What bothers me is that no one called to tell us there wasn't going to be a delivery. Also, I'm sure no one got fired and the owner was just lying to me.
#bebetter #overpromisedanddidnotdeliver