I made an appointment which was for the next day. When I arrived they informed me that they were busy and could not do the oil change today. They gave me an appointment for the following day. I arrived on time and proceeded to sit in the waiting room for an hour before they could get my car in. 2 trips and a lot of waiting for a cheap oil change. Not worth it in my view. Of course they wanted to flush all my fluids (pwer steering, coolant, transmission) and a number of other things that were fine.