Ugh. Unfortunately I've been really disappointed by the Ulta stores in the Phoenix area. Ulta used to be my go-to for makeup/ beauty products because they carry a good mix of premium and drug store products, but the last few times I've been in this store, I've been kind of overwhelmed and frustrated by the service and selection.
I came in today to get a replacement brush for my Clarisonic, and walked around for about 10 minutes. The first five minutes i couldn't find what I needed and the second five I couldn't find someone to help me find it. Fortunately, when I did find someone to help me she was nice enough and they did have what I needed in stock.