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| - So this is a two part review...
Part 1 - It's 115 degrees outside. It's a Tuesday. A group of us are trying to stop in for a quick bite to eat and to make it to GVR for $6 Tuesday Movies. So we chose Lucille's because a friend in the group had never eaten there and he wanted to try it. It was pretty steady for a Tuesday so we chose to sit in the bar. Reminder, hell's doors must have been left open because it was at least 127 degrees outside. So we're hoping to get in somewhere cool, enjoy a quickish meal, and go to the movie. As we take our seat in the bar we realize it's not cooling down. We get our drinks, they had more sweat coming off them than an Olympic weight lifter. Again, it's at least 134 degrees outside. So we order our food, definitely decent quality. Never had tried the burger so I got that. Also tried Fried Green Tomatos for the first time. Not too shabby. We tell the waitress that we need the bill because we're in a hurry to get out of there so we can make it to the movie. 10 minutes later she brings the bill. So I was already hot, since it was 140 degrees outside, this just made me hotter. Fortunately we made the movie before the start, but had to sit in the 3rd row (lame sauce).
Intermission - so I wrote a letter on the Lucille's website just letting them know my disappointment in the service and the setting. I received a phone call from the restaurant manager and was told that because of their smokers they use when it gets above 110 outside they have a challenge keeping the venue cool. I appreciated the call and accepted the apology. Not very often you get an actual person to call you. Definitely won me over as I know this wasn't the "norm" for Lucille's. To my delight, a week later I also received a $25 gift card in the mail. Thank you Lucille's.
Part 2 - A perfect meal. This time it was only 104 outside (only, haha). I ordered my personal favorite, the Marinated Sirloin Steak Sandwich, and it was outstanding as always. Steak cooked to perfection. My wife ordered a bowl of clam chowder which she said was absolutely delicious. I'd be remiss to not mention the sweet tea, which I think I may have drank a gallon of. Best sweet tea around. Service was great, and the temperature was much more comfortable this time around.
Thank you Lucille's for turning a bad experience into a good one. We'll be back.
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