From a chain Italian restaurant you can't usually expect much, but Carrabba's does very well.
Some of the friendliest service we have experienced at a chain restaurant. Very accommodating with special requests, and with the staff that we have had on our visits we can tell that they enjoy having people in their restaurant.
The oil olive served with the bread is amazing with the cracked spices (you can buy the spice mix to take home!). I remember the calamari being nice and crisp but not too greasy, and the other items in the appetizer combo were very tasty (I enjoyed the Bruschetta quite a bit). One of the entrees we ordered was a chicken dinner and it was cooked very well.
I do remember one thing on our visit very well; the Tiramisu. Although initially I was not hit with the boldness of liquor, after dinner I felt the alcohol more than any other Tiramisu I have had. I love a strong Tiramisu, and this one met that in addition to being rich, creamy, and sized just right for two people to share.
Lots to try on the menu, very friendly staff, super accommodating with regards to dietary needs, and fair priced food make Carrabba's a good choice for a reliable Italian restaurant in a casual setting.