My sister went in with a high fever, pain, and chills. The front desk was extremely rude and unsympathetic. Labs were taken, they gave her steroids and told her to call back in three days if nothing had changed. First they still (a week later) have never gotten the lab results- even after we have called for the results. And second they said to just "ride it out" after she presented new symptoms and still has a fever. I even explained the events to several co-workers and they already knew where we had gone because they have had similar experiences here as well. After multiple attempts for results I took her to the St Rose emergency room- turns out she had pneumonia that could have been caught when she was at the urgent care clinic had they listened to the symptoms and actually taken care of their patient.