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| - Actually minus stars. GO ELSEWHERE. First time at this place & will not return or refer. I was actually bullied and harassed by Rico when I told them that they did a very poor job detailing my car.
I paid for a Car Detail with wash, buff & wax and ended up with a horrible, sub-optimal basic car wash that cost $100. When I checked in I even told Rico about the specific areas that needed more attention, and he just brushed me off and said "ok, ok, it'll be just like a brand new car" & that was before he had me wait for several hours. I commented to him that it got hot waiting in my car so I stood outside beside it; 3 other people arrived while I was waiting too. I actually did a quick clean/clear of my car before bringing it in. When I picked my car up the mud guards were all muddy, the entire back area was not wiped or vacuumed. The specific area that I pointed out, was not touched, they did not clean my drink console either. I let them know that I was completely dis-satisfied. I had to actually take a towel and do it my self and show them how to do a quality job. A car detail means that you get between every crack and crevice that's why it's costly. It's not just a basic car wash, I could have done that myself. Granted, I could detail my car much better than they did. What a waste of money and time. Shame on me for being naïve to think that the person who checked me in and the person who sold me the service would make sure every thing was done, that was promised. Rico made it a point to tell me that the person who sold me the service was no longer working there & there's nothing they can do and that he was not going to give me anything. Granted, I was not asking for anything - at this point I was so upset that I wanted them to finish vacuuming & wiping my car so I can get out of there. Rico was very cocky & smug. Manage to tell me that I only waited 30 seconds to check my car in and when I told him it was much longer than that, he argued and sarcastically said "oh, well then a minute & you can see the video cam".... I told him that I was not sure why he was called over and that he can leave since he was causing more tension and making a high tension situation worse. He told me he was not going to leave and made sure he stood taller & looked down on me with his arms crossed - with a condescending smirk, as if to mock the situation, knowing that he's much bigger than me and that I can not do anything but to verbalize for him to leave. Even his other workers were telling him to leave since he was making the situation worse. I kept asking him to leave and told him the other guys were taking care of the issue and expressed all he's doing is making it worse. What a bully, I've never been bullied at a service place and surprised that Michael Grimes allows his employees to harass the clients like Rico did. When I asked Rico for his manger's contact information, he remarked, "like I'm going to give that to you. I had to actually go inside, to the cashier, and ask her to call someone to have Rico removed from the area so I can stay with my car. There was a manager, David, on shift as well, he was called to ask Rico to leave and even then Rico gave that manager push back to leave. It's a shame that he hired a male, can't say man because a real man would not bully and harass a woman that is about 12 inches shorter than him. I bet he wouldn't do that to a man who's the same height as him. Rico was very unprofessional... as you see in all their reviews, Tigra C, Jessica S. Philip R., Christopher C., Chris H., Tony S. and more... several people were disappointed in the service, more so the quality of work, that was lacking. Of coarse I'm going to express that. Now again, I'm not sure why he was called over because I was already expressing it. The manager David told me he would get a hold of the operations manager, Michael Grimes, and let him know that I would like a call, regarding this matter, especially the harassment that Rico gave. David said he would definitely call me the next day, he did not call me nor did Michael Grimes. Horrible experience, certainly glad I wasn't alone, I'm sure if I was Rico would have been more abusive than he already was. I recommend go elsewhere the place needs to start weeding out those who have been there too long and can't manage to do the job right or handle matters when clients are not satisfied. Very poor management here.
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