I had the guy come out around 7:30pm as the line between our toilet and sewer main appeared to be clogged (any water run in the house backed up to the toilet). He "camera'ed" the line and snaked it and it seemed to fix the issue. After he left though I started running water and found while slightly better, the water still eventually backed up. I called him back the next morning and he brought a larger piece of equipment and completely cleared the drain this time. "I should have brought this equipment last night. There's no charge." No trip charge... nothing! My experience with service companies is they always charge you for something but George Brazil took care of it.
I'm very thankful for the professionalism and cleanliness (and despite me telling him he didn't have to put his booties on (shoe protection) on our tile floors, he did anyhow!)