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  • We have visited this Cheesecake factory location several times and the food has always been ok, service a little slow. On our most recent visit, my daughter and I both ordered the White Chicken Chili (which I order almost every time I visit) and it arrived looking very different than usual. It tasted like they had dumped a whole bottle of chili powder in our bowls and I asked the server if they had changed the menu recently, because the White Chicken Chili is usually WHITE, not dark red. I also told her that it tasted pretty bad and I wasn't able to finish my meal because the spice they used was overpowering. Our server said she asked the manager and the kitchen what they had changed and came back to our table and told us that they had left an ingredient out of the recipe in error and that is why it tasted that way. Really? No offer to make it right - just substandard tasting food at full price. Because I had eaten about half my meal and so had my daughter, we didn't feel right asking for a refund - but I can tell you that we won't be returning to this location. To cap off our lunch we waited almost 20 minutes for our server to run our card before we could leave.
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