I went there for a dinner and totally disappointed with food .i ordered teriyaki shrimp it was too sweet and the rice was too sticky to eat .
I mentioned the details to the waitress and she offered me two option . 1. Bag the rest of the food . 2. Order something else . Frankly, i had bad food experiences with other restaurants too and they will usually have some one who hear customer's input . I didn't really felt that my concerns were really heard and I have been rushed through the entire fiasco. It almost felt like I should bag my food and get out of there .
Think! When your customer is conveying you that she/he really didn't like the dish , why would you want to offer bag rest of the food ; what does that tell about yourself to your customer ?
If you really care about your customer , would you want to send the customer with food that she/he doesn't want to eat at the first place .For a restaurant that charges a premium I expect a better food quality and definitely a better attitude towards the customer. When somebody is having a bad time , please take a better approach .