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  • My wife went to the Waxhaw location late one night (at 10:30, they close at 11:00) and the moron in charge (Joaquin) had already shut down the grill for the night. She informed me when she returned home that she asked for Steak per my request, but was told that they were out of Steak and the grill was already shut down for the night. I looked up at the clock and was only 10:50!!! They were open for another 10 minutes and had NO business shutting down a grill!!! In my business, you're open while your open and not just "Part" of your business. I spoke to Joaquin who did apologize, but it didn't turn my Chicken into Steak. I informed him that I would be in for lunch the next day and it would be on HIM, to which he agreed. I when I arrived for my lunch the next day Joaquin was not there, but the Store Manager was. I didn't get his name (Curly blond hair). He was SUPER Cordial! Handled lunch with no issues and provided $15 worth of Moe gift cash for my next visit. I have been back and used the gift cash. Have had two great meals now since the botched one. Both one thier dime. I'm not ready to go 5 Stars yet, but if they keep it up, I'll be updating my review to 5.
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