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| - Had a family emergency and had to take a quick trip to LV for a funeral. Didn't have time to plan out anything and ended up not finding a kennel or dog sitter for out 80lb pitbull. So Glad this place is let pet and [pitbull] friendly, the rooms are cool, pool, gym and common areas are nice as well.
Got pretty cheap rates and some of the staff were helpful...well just DJ who turns out to also be originally from the Bay Area. Anyways, when we checked in the girl at the front desk, Denerka or Denera said that we'd be liable for any damages done to the room since we had a pet (totally understandable) but when I asked for a checklist or something to go off of to make sure very thing was good or to make sure we were in agreement about prior damages, they said "we don't do that". so I asked them "how do you know what is and isn't damaged and how do you determine who and what gets charged?" ...all I got in response was "don't worry about any extra charges." what?? really?!! so first thing I did was examine the room and took pictures on my iPhone to have pictures and evidence of the damages already done...I even called them right after checking the room and they said "I'm sorry you feel you have to do that, but if it makes you feel better, go ahead." and hung up. ughhh... already peeved. other than that here's what I like and why I don't..
good: room is spacious, AC works, we're close to the exits and common pet areas, fridge and microwave work, close to lots of food, strip is down the street. Beds and pillows are comfy
bad: customer service sucks. smh. the bathtub/shower was pretty grimey...but it's alright I always bring shower and bathroom cleaner and shower with slippers when staying at hotels... also, the card keys make up their own mind to when and which doors they work with, t was frustrating having to slide and re-slide the key to get into the building and the room....sometimes sliding the card up to 8 times til it worked.
now I'm sitting here as I type up this review, waiting here to meet with the manager Lisa...
I've been waiting for the last 20 minutes to make sure we do a walk thru of the room and that we don't get charged for all this BS. Cathy at the front desk was of no use, when checking out she said "don't worry about the charges, there shouldn't be any" and I asked for something in writing an she could not provide anything to me...so here I am still waiting.. no check in, nada.
fast forward, manager doesn't show up and they send in the "head of room services" her name is Lady- we inspect the room together and I show her the pictures in my phone and point out each flaw we found. she guarantees that everything will be fine and im still not too comfortable with the answers or responses I got [which wasted 1hour of my life].if I could suggest something: have a check off list for damages already done to room and work on your people skills.
Don't get me wrong, we like La Quinta, but things can be better and there's always room for improvement.
I'll be waiting to see my "final charges" on my card....which better not reflect any extra charges. Please look at the pictures, I will provide the photos I took of the room. Happy travels and cheers to hopefully a better stay for you.
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