My first experience with this location was about 3 weeks ago upon moving into our new home. My family needed something quick so we ordered a 24 piece hot wings and was advised it would be ready in 20 mins. When my husband showed up 18 mins later to pick up our order he was advised they had given our order away. He waited another 20 mins for them to make him another batch while asking to be compensated for their error for which they tried to give him a free soda after they JUST rang him up for 2 when he paid for the wings. After his wait they handed him his wings and we went home only to find out we were shorted HALF our wings. I called back up to Pizza Hut to speak with the manager. She explained my original order was never given away yet it was never made in the first place, she apologized for my short order, and offered to make me a whole new batch on the house. At that point I felt this location gained their stars back until today...
Today we ordered yet another 24 piece wings and was given a 20 min wait. My husband goes to pick up order and was advised wings were never even made yet again for some odd reason. So the wait begins. He's given a $5 off next visit like others have mentioned. He's given his wings and this time hubby checks his wing count BEFORE he leaves and yet again he's short. The guy in the back laughs, says, "oh really?" and then picks up another container listed "naked," adds sauce to them and hands them to my husband all while the guy next to him is paying for his "naked" requested wings. It makes me wonder how many people they short change on the wings that don't really complain. Let's be honest, if you short 8-12 wings off a 24 piece order, that's bold! I can only imagine what ordering a pizza would be like. And if people hate the service just that much, who cares how many $5 off your next order coupons you dish you because they won't be returning anyway!!! I know my family won't be!