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  • Initially, I was extremely disappointed with CarMax. However, after my first review I received a call from Robert in the service department and he was inquiring about my situation. He assured me that he would get to the bottom of it and he did. He listened to my concerns and followed up with me the following day after he spoke with CNA Warranty. He told me to bring in my vehicle and they would get it taken care of. The whole time they were trying to diagnose the vehicle, Sheridan called me daily to keep me updated. Although in the end they couldn't exactly duplicate the problem, they completed some minor work and set things up so that once the problem happened again I could take my car back. The customer service I received from the service this department this time was totally different from before, thank you. Thank you for allowing me to give you a chance to fix it because I now have a person to contact there that I have no doubt will get things taken care of.
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