I had a last minute request for an arrangement for a funeral. Because I live in California, I ended up submitting the online order late the night before the funeral. I called in the morning to make sure it would get there. A wonderful woman told me, "We called the funeral home and the arrangement is on its way to the chapel at the cemetery right now." And the arrangement was reported to be beautiful, even though apparently there needed to be some substitutions that were different than the picture due to the late notice. They were amazing and I was so comforted knowing that they went the extra mile to assure my condolences were delivered.