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  • I've had my car repaired at multiple places over the last six years of traveling for work. I drive around 4000 to 6000 miles per month, so inevitably I get in at least one wreck per year. Service king did a terrible job on the repair of my vehicle. Not only are there drip marks in the paint and they are refusing to fix that, they also did not attach the undercarriage correctly and it detached while I was driving on the highway and completely destroyed it. They are telling me that that is my fault and that is up to me to replace on my own, because of their failed ability to deliver me a car that was accurately put back together. Terrible customer service... Anyone who reads this, go somewhere else. It's not that they can't do good work, it's that when they do bad work, they pass the buck on to somebody else and blame it on somebody else and don't fix the problems that they cause. Needless to say, I will never ever ever return to service king for any work whatsoever. 5 days later - and now both of my headlights have stopped working. I travel for a living so driving at night is kind of imperative to my job. This botched job needs to get fixed and it needs to happen sooner rather than later. Update - I brought my car in to get the headlights fixed and of course Gary and Kevin give me crap. However, Ferman, the guy with common sense customer service skills, (he should be promoted to GM or Customer Service VP) simply said he would look at the car, he took it to the back, put it up on the stand, showed me where something had hit my under carriage and most likely, causes it to get loose and then because a piece of the grill was missing, some air probably pushed the valence downward while driving. I agreed to pay for the parts needed, since it makes sense, and they are going to fix the lights. I'm in here right now. Ferman is the kind of person that needs to train Gary and Kevin in customer service.
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