Unfortunately, while this store is very convenient to my home, I am unable to shop here. For starters, their products are easily 20% more expensive than other pool stores. I was willing to pay this for convenience every once in a while but their horrible customer service and overall corporate attitude has me thinking I'd rather drive further.
It is difficult to completely explain as my review is not tied to one specific incident but rather a series of experiences with the company over the course of several years.
Overall, the general mentality is that they are doing me, the customer, a favor by selling to me and that it really is all about the money.
This is best seen in their inflexible coupon and return policies, not to mention the constant up selling they do (clearly their clerks receive some compensation for sales made).
Really, please don't up-sell me on a product that I isn't necessary for my pool maintenance and then refuse the return when I try to return it the next day because I figured out your devious technique. Shame shame!
With so many competitors out there, take your money and trust somewhere else!