I have been taking my child here for 4 years now; he also did a surgery for my son. Except for one time that they tried to charge my card because I missed my appointment (I had forgotten and no one called from their office to remind me -which is a common practice), I am in general happy with their office. I had experience with Dr. Schwartz himself and the lady (I forgot her name) and both of them are very nice and kid-friendly.