We had read all the great reviews here before selecting Cleveland Chop as our dinner destination on Valentine's Day. To say we were disappointed would be an understatement. My boyfriend had made reservations far in advance which they misplaced. Once seated, we waited almost an hour for a glass of water. When we inquired about some selections on the wine list our waitress could make no recommendations. Those seated around us were constantly waiting for the waitress to reappear & one couple had to send their food back. The waitress bumped into me at least three times during the course of the evening & the food was just OK. Then, at the end of our dinner I actually had to ask for the dessert menu. All & all just a huge disappointment. What was even more amusing is we sent a letter regarding our horrible guest experience & the management team emailed us back & expected US to call THEM! We didn't even bother. In my opinion save your money & skip the Chop. If you want an incredible dining experience head down the street to Blue Point. They won't disappoint!