I went to get a prescription filled there and I was told they did not have the item in stock but could order it and have it the next day. I accepted as it was not something I needed immediately and a day sounded acceptable ( I dropped it off on Monday)
As of Wednesday no word of my prescription so I go in to inquire about it. The first guy I asks looks clueless and gets the pharmacist. He says they no longer make the item I need and that they have sent a request to my Drs office. I call my Drs office that evening, leave a message for the Dr, and she calls on Friday and speaks directly to a pharmacist as to what to change it to. As of Monday, still no word on my prescription. I call and ask what the problem is and they say my Dr has not called yet, so I call the Dr and leave another message. She calls me back the next day, lets me know that she spoke with them on Friday and that they just did not order it. Finally on Tuesday which is 8 days after I dropped my prescription off I get a call saying they ordered my item and I could pick it up the next day.
I am quite positive that they never sent a request to my Dr's office and I am certain that they yet again dropped the ball when she told them what to substitute. My Dr's office is always competent and very efficient and I get the feeling that this particular Walgreens is most certainly not. They did not keep me informed on what was happening and I shouldn't have had to keep wasting my time trying to figure out why they weren't filling my prescription and I also feel that they shouldn't be wasting my physicians time having to call them multiple times. I got a feeling that they just really don't care about their customers. They were not apologetic and I just got the feeling that not one person there cared at all.