So first time I went here , everyone was really nice . However the experience with the cleaning wasn't very good. The girl doing my cleaning didn't seem to know what she was doing.
My wife and I had both gotten a cleaning done and we made sure Dr.Gelo was made aware that they needed work in this department.
Went back for some work I needed done, they got me in the back before my appointment time, but I had a lot of waiting to do. Finally they got started on my tough crown. I specifically asked if it was going to hurt... Ramiro said no, well it did. So they decided to do the numbing after all. ..... Good Call doc. I would like to be comfortable during this procedure.
Then ouch! The Drill must have been in control of this procedure because the next thing I felt was the drill catch my lip. Sure it was a little nic, but it hurt and my lip started bleeding.
They were really busy, they even put my chair up pretty high while I was waiting, and I had to get up and put it back down because I was super uncomfortable.
This place has to make sure they slow down and do things right.
1. Not numbing a patient on a difficult crown isn't ok.
2. Cutting my lip with the drill is not okay.
It's one thing for me to not feel confident in the cleaning, but another thing for me to not feel confident in the actual dentist doing my procedures.
I will say this office has the nicest people..
But being great with customer service and really kind, isn't going to help with my cleanings and quality of work done in my mouth.