My husband and I dined here last night for his birthday and we were blown away! I had first dined at Fleming's over 10 years ago and wasn't a huge fan. At the time I felt that all of the other steak houses were better at that price point. It wouldn't have been my first choice for a special occasion dinner, but I had a gift card burning a hole in my pocket. We figured why not use it for this, and we were so glad that we did!
I had made a reservation online and noted that it was a birthday dinner. Fleming's went out of their way to acknowledge this, and really made the night a special evening. We were greeted by name when we were seated, asked whose birthday it was (nice touch 1) and given an ipad with an extensive wine list. It was fun choosing a bottle this way because you had a wealth of information regarding the flavors and notes of the wine. We were then served a complimentary warm Parmesan bread loaf with two delicious herb and brie butters (nice touch 2).
We decided to split the Caesar salad, wagyu NY strip with onion rings and the chipotle mac and cheese. They brought the salad out with two plates along with chilled forks (nice touch 3). I really enjoyed the fried capers and prosciutto in the salad. The wagyu NY strip was cooked perfectly to our asking of medium rare. The onion rings are some of the best I've had, super crispy and not surprising that this is their signature item. The mac and cheese was just as good and flavorful, very rich. For dessert we shared the carrot cake which was layered in cream cheese frosting and was served with fresh Chantilly whipped cream on the side (nice touch 4).
While we were dining, the manager visited our table and wished my husband a happy birthday. He then gave us a gift card for $25 to return (nice touch 5). At the end of the meal they brought out a complimentary box of chocolate truffles with a lit birthday candle (nice touch 6).
Summary of extra nice touches
1) Birthday acknowledgement
2) Complimentary fresh baked bread with delicious flavored butters
3) Chilled forks for the salad
4) Fresh whipped cream served on the side with dessert
5) $25 gift card to return
6) Complimentary box of truffles with birthday candle
I would not hesitate to return to Fleming's, especially for a special occasion. They really went above and beyond. I can't believe at one point they were my least favorite steak house and now they're one of my favorites! You can tell they made some great positive changes that sets them apart from the competitors.