Came here for my birthday and we reserved a lane ahead of time for 150 dollars. We arrived and everything was fine and the food was good, drinks were good. After 30 minutes, our lane stopped working. They adjusted the time and fixed it for us. As the night went on, our lane stopped working two more times and we waited 30 minutes in between each maintenance check. Our party was supposed to end at 10. We were almost there until 11 with other plans lined up. We definitely did not get what we paid for as far as time goes. It was fine and we still had fun. I was fine with the birthday celebration and the service until we came back later that night to go to Gyspy bar. We actually had a lucky strike employee come up to us while we were celebrating and asked us to come to the front, assuming we never paid for our lane. He questioned us and asked to see our receipt. We paid in advance and happily went to the front. We had to show the proof of payment on our phone. This was surprising considering we brought so much business to the lanes that night for my birthday and had paid ahead of time. Once it was confirmed we had paid, we didn't receive a sincere apology or explanation. Probably won't have a party here again which is a shame because I love lucky strike and love to bowl.