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  • Who am I to tell Sam Fox how to run a restaurant, but...Sam: you need to send your server at North back to Customer Service 101. The food was fine..the setting was beautiful, and the price was right. OK.... But. Our server tonight was so disinterested in our table, it seemed as if we had done something to turn her off. Granted...I am 69...and our guest was celebrating his 90th birthday. We sat on the patio in a lovely table in the corner. Whoever the tallish blond women was who was assigned to our table showed absolutely ZERO personality...was obviously distracted, as the common courtesies of being a server were totally missing. When the reservation was made, we were asked if it was for a special event. We advised that we were celebrating a major birthday...and...and...nothing. When we asked to see the desert menu, our server flipped ONE menu down for the four of us, and walked away for another ten minutes. No explanation. Nada. menu dripped...walked away...and didn;t return for too long a time. I paid the bill...left a 20% tip...and mentioned to her when we left, "Did anyone advise that we WERE celebrating an occasion?" She said the message never got to her...and she was sorry. "Can I get you a desert to go?" Anyway. For such a great operator as Fox Restaurant Concepts, perhaps you have grown too large and too successful to properly train your servers in how to show a bit of enthusiasm and interest. Will we return? Probably sometime down the road. But in the meantime, I hope whoever the disinterested server is..or was...tell her that she spoiled a nice evening for us. I hate being dismissed as a senior. I hate being treated with no enthusiasm. I hate being ignored. Good luck Sam Fox. Your empire could be out of control. EDIT REVIEW: Today, I got a call from Mike, the Manager for North. He was most apologetic that we had a poor experience, and invited me to return and have dinner on him. I was most appreciative of his response, and told him that my goal was to advise North that they had not met my expectations, and I wanted the restaurant to know about our evening. To err is human...and NORTH has met my expectation for responding to my issue. They have done all they could do...and I am now more than satisfied that my issue was addressed. Thanks Mike... Larry lkcowboy@aol.com
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