This play deserves no stars. I tried working with them but they wouldn't budge and without even any notice sent me to some shark collection company. And I asked the lady who responded to me to help me, but instead she ignored me. If you look her up online via Linkedin she works for their corporate office in California and is most likely just someone who sends BS replies to these so they look good to perspective residents. My advice is stay far away. The lakes is a lousy neighborhood anyway.