I've been coming here for about 3-4 years. I've never had any major issues and I make sure to always have an appointment otherwise you'll be waiting a while to get in. My only gripe is with one of the nail technicians I've been getting recently. I think her name is Jen. She doesn't say one word to you. Just gives a subtle smirky smile and sits down and starts. Never asking what pedicure I want or anything else for that matter. Even when she finishes it's another smirk, helps you out of your chair and to the register. The other technicians are very nice. There are two women that know me pretty well and always are polite and ask how I'm doing and how my son is even when they aren't my technician that day. I love that!!! And I feel horrible not knowing them by name!