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  • Horrible customer service! My son had been going to Maria for more than 2 years. Yesterday he was 8 minutes late to his appointment, and she decided to do the next haircut that came early. Industry standard is to wait at least 10 minutes before cancelling or taking another client. We have never missed an appointment, so Maria should have known we would be there. Canyon Falls could have called to make sure we were on our way. By the time Maria was done doing the persons hair that she took almost a half hour early, my son had been waiting more than one hour! Mind you, his haircut takes only 10 minutes. I was so upset, I had called Canyon Falls several times during the hour my son was waiting. The man handling the phones was very polite and said he would find someone else than can cut his hair. 20 minutes later he was still waiting. When I called back again he said he couldn't find anyone. I asked him to have Maria before me before she started cutting my sons hair. Maria did not. When I came to pick up my son she pretended nothing was wrong and just said "how are you?". This also really upset me. Just say "I'm very sorry about what happened". When I talked to her she blamed it on the front desk. I told her the front desk blamed her. No one took responsibility. I asked how they were going to make this up to me. They said there was nothing they could do. This was a $20 haircut...even if they gave me 50% off for the inconvenience that would have satisfied me. Instead they didn't care. I will never come back here.
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