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  • Major problems with communication and standardization of service. We had to change rooms FOUR times due to lack of cleanliness...and I don't mean some trash left over in the cans. I mean smudged windows, mirrors and left-over food in the fridge. In each room, different amenities were present or not present. Sometimes there was soap...sometimes not. One night we got a splendid turn-down service complete with little candies left on our pillows. The other two nights, the room looked barely touched. Sometimes we were left with a couple of waters in the fridge, sometimes 4 and sometimes none. Some amenities for the room, like silverware, dishware, cleansing liquids and cookware are only available on request, but you don't always get the same standard items. We were brought plates, but when we washed them, they were taken away and not replaced. We asked for laundry soap and were told that the hotel was out of stock. I looked on a housekeeping cart outside my room and there were about 10 boxes of it on the cart. Our keys were deactivated for no reason and, when I called the front desk, the clerk had no record of us in the room. I suppose they deactivated the keys because they thought the room was unoccupied. Hmmmm.... The coffee shop is run and manned by children who do not communicate with each other. I was there 10 minutes and saw two transactions where lack of communication either caused the hotel to lose money or the customer to lose product. All this said, each interaction with a SINGLE PERSON is lovely. Housekeeping and support staff are kind. Front desk were helpful. Manager (named Kendall) was extremely professional and apologetic. However, there is no standard of service from floor to floor - much less room to room. Vdara has real promise. It is smoke-free and health oriented with a FABULOUSLY appointed gym/spa and pool area. The decor is beautiful and well matched. It could be a real gem on the strip, but this type of hodge-podge service is unacceptable. I hope that the staff are well treated and, if not, get off this ship before it sinks.
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