I wish I could leave a review less than one star but it is not possible. In June I went to BB and purchased an LG washer and dryer. I had BB install it which of course was additional fee. Received washer and dryer, had it installed and when using it, the washer flooded my entire house. I had just spent $6000 having wood floors installed the floor was ruined. I contacted BB immediately and was told they would take care of everything. I had a professional electrician come out and he determined the install was wrong and delivery company installed wrong. BB has been giving me the run around for three months. They don't return calls, emails and they keep making every excuse in the book why this has not been resolved even though all parties involved admitted the appliances were installed incorrectly. I would NEVER again purchase anything from BB and every time someone mentions purchasing from BB I will share this story. They turned my dream home into a nightmare and this whole experience has been so frustrating. They use a third party claims company to represent them that basically works like a politician meaning promises a lot does nothing. My husband and I have already replaced our floor and we are out the money all we asked was to be reimbursed. I am thinking of filing a suit against BB that's if they have any money left as it after customers keep leaving them. Please learn from my mistake don't trust BEST BUY to take care of anything in your home.